ELEGOO Neptune 4
ELEGOO Neptune 4
ELEGOO Neptune 4
ELEGOO Neptune 4
ELEGOO Neptune 4
ELEGOO Neptune 4
  • Free Shipping
  • 2-Year Warranty
  • 14 Days Return
  • Lifetime Support
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Neptune 4

€249,99 EUR €189,99 EUR
Shipping calculated at checkout.
  • Print Volume: 225 x 225 x 265 mm³
  • Max Printing Speed: 500 mm/s
  • 121 (11 x 11) Points Auto Bed Leveling
  • Up To 300 °C High-Temp Nozzle
  • Support PLA/TPU/PETG/ABS/ASA/Nylon Filaments
  • USB/LAN Transfer
Neptune 4
Neptune 4 Pro
Neptune 4 Plus
Neptune 4 Max
  • Free Shipping
  • 2-Year Warranty
  • 14 Days Return
  • Lifetime Support
Neptune 4
€249,99 EUR €189,99 EUR
€249,99 EUR €189,99 EUR
Product information

Where We Ship


Orders placed on eu.elegoo.com can be shipped to the following countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Estimated Delivery Time:

 

Shipping To Shipping From Estimated Delivery Time
Normal Product Pre-owned Product Pre-order Product
Germany EU warehouse 2-5 workdays 3-7 workdays We will ship the product according to the estimated delivery time on the page, after shipment, it will take several workdays for delivery, similar to the Normal Product.
Austria, Belgium, CzechRepublic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden 3-7 workdays 4-8 workdays
Estonia, Ireland, Latvia, Lithuania, France, Romania 4-8 workdays 5-9 workdays
Bulgaria, Croatia, Finland, Portugal, Spain 5-9 workdays 6-10 workdays
Greece, Malta 6-10 workdays 7-11 workdays
Cyprus, Norway, Switzerland 7-15 workdays 8-16 workdays

 

Shipping Restrictions


  • Generally, the pre-owned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.
  • Some pre-owned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".
  • OrangeStorm Giga is not available in Malta, Norway, Switzerland, Cyprus, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI).
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees


Shipping Area Shipping Fee
Saturn 4 / 4 Ultra / 4 Ultra 16K, Mars 5 Ultra, Centauri Carbon/Centauri OrangeStorm Giga Other Products
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden € 20 € 250 Purchases under €50: €15 shipping fee

Purchases over €50: Free shipping
Norway, Switzerland, Malta - Purchases under €100: €30 shipping fee
Purchases over €100: Free shipping
Cyprus € 50 - Each order: €30 shipping fee


For EU shipments (excluding Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.), we are responsible for customs duties.

 

Ownership, Terms, and Risk

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or the package has been signed for but not received by you.
Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

2. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.

3. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.

4. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.

FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.


Refund & Warranty

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

 

Warranty Periods

Category Models Parts List Note Warranty Period
All / / Consumable parts with no warranty or limited warranty. 24 Months
3D Printing Machine & Parts Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri		 PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools Consumable parts with no warranty. No Warranty
Extruder/Extruder Kit/Printhead Kit Consumable parts with limited warranty. 6 Months
Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter/Jupiter SE		 Release Film, Tools Consumable parts with no warranty. No Warranty
LCD Screen Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty. 3 Months
Resin Tank/Build Plate Consumable parts with limited warranty. 6 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle		 Washing Bucket, Curing Turntable, Acrylic Cover Consumable parts with no warranty. No Warranty
Phecda Laser
Engraver & 
Cutter - 10 W/20 W 		Consumables and
Other Attached		 Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools Consumable parts with no warranty. No Warranty
Other Parts① Synchronous Belt, Motor Cable, Laser Cable Consumable parts with limited warranty. 3 Months
Other Parts② Fans Consumable parts with limited warranty. 6 Months

 

1. Consumable Parts 
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received. 

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
 
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

 

Return & Refund Policy

Non-Quality-Related Issues
Product Status Items Responsibility for Both Original Shipping Charges and Return Shipping Charges Restocking Fee Deduction Fee
Refund
Within 14 Days Unopened √ Customer 5% based on the order amount If key parts are found missing on the returned machine, the corresponding fees will be deducted.
Open-box and unused √ Customer 15% based on the order amount
Used × × ×
Within Warranty All Status × × × ×

 

 

Quality-Related Issues
Items Responsibility for Fees
Refund Replace Repair Return Shipping Charges Repair Fees
Within 14 Days √ √ √ Elegoo Elegoo
Within Warranty × × √ × Elegoo
Out of Warranty × × √ × Customer

 

Important Notes:

1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.

Features What's In Box Specification FAQs Reviews
Features What's In Box Specification FAQs Reviews

Pre-installed Klipper Firmware

Dual-gear
Direct Extruder

Efficient & Instant
Cooling

Removable Touch Screen

Larger Print Volume

121 (11x11) Points
Auto Bed Leveling

Pre-installed Klipper Firmware

Dual-gear
Direct Extruder

Efficient & Instant
Cooling

Removable Touch Screen

Larger Print Volume

121 (11x11) Points
Auto Bed Leveling

Speed Up Printing with Klipper

The ELEGOO Neptune 4 comes pre-installed with Klipper firmware, with an ARM 64-bit 1.5G main frequency quad-core processor for faster command processing and execution, enabling it to print at an impressive speed of up to 500mm/s for higher efficiency. The 8G ROM provides ample storage space for fast printing.

Additionally, the printer supports advanced features such as input shaping, which reduces mechanical vibrations in the printer's motion system and artifacts such as ringing, rippling, ghosting, or echoing on the printed model surface. The pressure advance function adjusts material flow according to printing speed, ensuring consistent pressure in the nozzle and reducing filament ooze or blobbing.

Potent Extrusion & Upgraded Hotend

The dual-gear direct extruder features a 5.2:1 reduction ratio and enhanced gearing force for even filament extrusion and sufficient discharge, weighing only 75% of the Neptune 3 Pro.

The copper-titanium bi-metal throat pipe features a unique air duct design for faster heat dissipation and less nozzle clogging.

The nozzle with an extended hotend can withstand up to 300°C to fully melts the filament, meeting the temperature requirements of high-temp filaments like nylon.(Tips: ABS and ASA filament materials are recommended to be used in conjunction with a 3D Printer Enclosure.)

Unparalleled Heat Dissipation Performance

In addition to the two thickened 4015 ball bearing cooling fans on both sides of the print head, there are four 4020 ball bearing auxiliary fans behind the print head, which ensures omnidirectional rapid cooling of the newly printed layers even at a fast printing speed, and the deposited hot filament quickly bonds together for better overhang and bridge results.

Stable & Quiet Printing

The ELEGOO Neptune 4 3D printer is designed for quiet and precise printing with its silent drivers for all axes, reducing noise to below 50 dB. Its wear-resistant POM V-guide wheels moves quietly, smoothly, and accurately.

The Z-axis dual lead screw + Z-axis dual motor design provides better synchronization, increasing the accuracy and stability of the print head movement.

Smoother Model Surface

Support for advanced functions like input shaping and pressure advance helps achieve a smooth model surface and consistent extrusion.

The upgraded dual-sided plate ensures perfect PLA prints with a new specialized PLA Surface for excellent adhesion and minimal warping even at lower heatbed temperatures. The original Textured PEI Surface ensures strong adhesion and easy print removal, supporting materials from PLA and TPU to high-temp options like ABS and carbon fiber.

No worries about unexpected power failures during printing, since the printer can resume printing after the power supply is restored.

Whenever the filament runs out or breaks, the printer will pause and alert you to prevent wasted materials and scrapped models.

After connecting your printer to the LAN, you can easily access the web terminal for remote control and monitoring.

What's In Box

Neptune 4 3D Printer

Neptune 4 3D Printer

Neptune 4's Base Unit

Base Unit

Neptune 4's Gantry Frame Arm

Gantry Frame Unit

Neptune 4's Spool Holder Arm

Spool Holder Arm

Neptune 4's Touch Screen

Touch Screen

Neptune 4's Spiral Cable

Spiral Cable

Neptune 4's Screen Support Block

Screen Support Block

Neptune 4's Filament Detector

Filament Detector

Neptune 4's Spool Holder

Spool Holder

Neptune 4's Rear Cooling Fan

The Rear Cooling Fan

Neptune 4's Power Cable

Power Cable

Neptune 4's Fasteners

Fasteners

Neptune 4's Tools

Tools

Neptune 4's User Manual

User Manual

Show More（8+）

Specification

Product Model

Neptune 4

Printing Technology

FDM (Fused Deposition Modeling)

Frame Material

CNC machined aluminium extrusion

Voltage

115/230V  50/60Hz

File Transfer Method

LAN, USB

File Format

STL, OBJ

UI Language

English, French, German, Russian, Italian, Spanish, Japanese, Chinese

Build Volume

225 x 225 x 265 mm³

Printing Platform Size (PEI Area)

235 x 235 mm²

Machine Size

475 x 445 x 515 mm³

Package Size

630 x 510 x 260 mm³

MAXIMUM SIZE FOR MACHINE ACTIVITY/MM

475 x 550 x 735 (Including Rack & Tray)

Max. Nozzle Temperature

300 °C

Max. Hot bed Temperature

110 °C

Filament Compatibility

PLA / TPU / PETG / ABS / ASA / Nylon

Net Weight

8.3 kg

Gross Weight

10.6 kg

Resume Printing

Yes

Filament Detection

Yes

Max Speed of Tool Head

500 mm/s

Max Acceleration of Tool Head

20000 mm/s²

Show More（15+）

FAQs

How long does delivery take after shipping?

1. In-stock Product: 3-7 workdays for delivery

2. Pre-owned Product: 4-8 workdays for delivery

3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?

Click to view available countries
Do you offer free shipping service?

On orders over €50 to most of the countries and regions listed above, there is FREE SHIPPING. For orders below €50, a €15 shipping fee will be charged, EXCEPT for Cyprus where each order will be charged a €30 shipping fee.

We are responsible for customs duties on orders shipped to EU countries, EXCEPT for the following countries and regions: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.
Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.