Shipping Policy

Frequently Asked questions


3-7 workdays for delivery (7-14 workdays under the impact of the COVID-19 pandemic or during promotion/holiday

Pre-owned Machines: 4-8 workdays for delivery (All the pre-owned products would be tested before shipping)

Pre-order Products:  We will ship the product according to the estimated delivery time on the page


We can ship orders to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Cyprus,Turkey.

* As we ship from the European Union warehouse, buyers from non-European Union countries and regions such as Norway, Switzerland, Turkey, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), etc., may be subject to customs duties and import VAT.

* Jupiter is currently not available in Malta, Norway, Switzerland, Cyprus and Turkey.

* Generally, the preowned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.

*Some preowned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".


We offer Free Shipping on orders over €50.

But this is not usually available for Cyprus and Turkey. Please check the product listing and checkout page for specific costs.


Unfortunately, we cannot change the shipment once the product is shipped. 


Please contact our customer support team via this link.


We try to make sure all
your items reach you at the same time. Sometimes our products are not always
sent together since different shipping options can be used, depending on the
product. Once an item has been shipped, you will receive a shipment
notification email.


If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.