Neptune 3 Pro

€186,99 €149,99
Shipping calculated at checkout.

  • Print Volume 225 x 225 x 280 mm³
  • Auto Bed Leveling
  • PEI Magnetic Platform
  • Quiet Printing
  • Powerful Dual-Gear Extruder
  • Removable 4.3'' Touch Screen
Neptune 3 Pro
Neptune 3 Plus
Neptune 3 Max
  • Free Shipping
  • 1-Year Warranty
  • 14 Days Return
  • Lifetime Support
Product information

Where We Ship


Orders placed on eu.elegoo.com can be shipped to the following countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Estimated Delivery Time:
1. In-stock Product: 3-7 workdays for delivery.
2. Pre-owned Product: 4-8 workdays for delivery.
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.

Shipping Restrictions


  • Generally, the pre-owned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.
  • Some pre-owned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".
  • Jupiter is not available in Malta, Norway, Switzerland, or Cyprus.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees


FREE SHIPPING applies to orders over €50 in most countries and regions mentioned. Orders below €50 will be charged a €15 shipping fee, EXCEPT FOR the following cases:

1. Saturn 4 & Saturn 4 Ultra & Mars 5 Ultra: Each unit attracts a €20 shipping charge.
2. Cyprus: All orders are subject to a €30 shipping fee.

For EU shipments (excluding Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.), we are responsible for customs duties.

As outlined above, individual countries and regions may have specific exceptions. As an illustration, a Cyprus customer ordering one Saturn 4 would be charged a combined shipping fee of €50.

 

Ownership, Terms, and Risk


Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we are able to re-dispatch the item to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com

Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

Warranty Policy

1. Warranty timeline

Models Parts List Warranty Period
3D Printing Related Products Neptune 2/2D/2S/X/3 Hotend Kit 3 Months
Main Parts of the Machine (Nozzle Kit&Tools Excluded) 12 Months
Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Hotend Kit & PEI Platform Plate 3 Months
Main Parts of the Machine (Nozzle Kit&Tools Excluded) 12 Months
Mars/Mars Pro/Mars C

Jupiter
LCD Screen 3 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/5/5 Ultra

Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

Jupiter SE
LCD Screen 6 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mars 4 DLP Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mercury
Mercury Plus V1.0/V2.0
Mercury X/XS Bundle
Main Parts of the Machine (Tools Excluded) 12 Months
PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W
Main Parts PCB, Motor, Laser head, Power Adapter 12 Months
Other Parts① Fans 6 Months
Other Parts② Synchronous belt, motor connection line, laser connection line 3 Months
Consumables and
Other attached
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. No warranty
Arduino Kits, Robot Kits & Component Kits All All 12 Months
Pre-owned Products All All No warranty
Accessories (For individual purchases) LCD Screen:
Mars/Jupiter
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 3 Months
LCD Screen:
Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 6 Months
Air Purifier:
Mini/USB/Mars Mate
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Mini Heater Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Build Plate Damage caused by scratches, drops or bumps is not covered by the warranty. 6 Months
Release Film:FEP/PFA/ACF Release film is a consumable product without warranty No warranty
Resin Tank Installation tools and screws are not warranted 6 Months
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). 6 Months
3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
Hotend Kit:
Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max
Entire Hotend Kit 6 Months
Extruder Kit:
Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max
Entire Dual-Gear Direct Extruder Kit 6 Months
STM 32-bit Silent Motherboard:
Neptune 3 Pro/3 Plus/3 Max
Motherboard 12 Months
PEI Magnetic Platform Kit:Neptune 3 Pro/3 Plus/3 Max PEI Magnetic Platform Kit is a consumable product without warranty No warranty
Nozzle Kit:Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Nozzle Kit is a consumable product without warranty No warranty
Cooling Fan Kit:Neptune 3 Pro/3 Plus/3 Max Including 4010/4015 Blower Fan and 6010 Axial Flow Fan 6 Months
PTFE Tube:
Neptune 3 Pro/3 Plus/3 Max
PTFE Tube is a consumable product without warranty No warranty
Enclosure All 12 Months
Filament Vacuum Storage Bags Kit The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. 1 Month
Rotary Attachment:
PHECDA Laser Engraver
All 12 Months
10W/20W Air Assist:PHECDA Laser Engraver All 12 Months
Enclosure:PHECDA Laser Engraver All 12 Months
Honeycomb Panel:
PHECDA Laser Engraver
Honeycomb Panel is a consumable product without warranty No warranty
Raisers:PHECDA Laser Engraver All 12 Months
Composite Filter:PHECDA Laser Engraver Composite Filter is a consumable product without warranty No warranty
10W/20W Laser Module:PHECDA Laser Engraver All 12 Months
Window Mirror:PHECDA Laser Engraver Window Mirror is a consumable product without warranty No warranty
20W Adapter:PHECDA Laser Engraver All 12 Months

2. Warranty Rules for Laser Head and Tube

A. Laser Head WarrantyRules:
  The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B. 
Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

 

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. L