Product information

Where We Ship

Orders placed on eu.elegoo.com can be shipped to the following countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Estimated Delivery Time:

Shipping To	Shipping From	Estimated Delivery Time
Shipping To	Shipping From	Normal Product	Pre-owned Product	Pre-order Product
Germany	EU warehouse	2-5 workdays	3-7 workdays	We will ship the product according to the estimated delivery time on the page, after shipment, it will take several workdays for delivery, similar to the Normal Product.
Austria, Belgium, CzechRepublic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden		3-7 workdays	4-8 workdays
Estonia, Ireland, Latvia, Lithuania, France, Romania		4-8 workdays	5-9 workdays
Bulgaria, Croatia, Finland, Portugal, Spain		5-9 workdays	6-10 workdays
Greece, Malta		6-10 workdays	7-11 workdays
Cyprus, Norway, Switzerland		7-15 workdays	8-16 workdays

Shipping Restrictions

Generally, the pre-owned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.
Some pre-owned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".
OrangeStorm Giga is not available in Malta, Norway, Switzerland, Cyprus, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI).
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

Shipping Area	Shipping Fee
Shipping Area	Saturn 4 / 4 Ultra / 4 Ultra 16K, Mars 5 Ultra, Centauri Carbon/Centauri	OrangeStorm Giga	Other Products
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	€ 20	€ 250	Purchases under €50: €15 shipping fee Purchases over €50: Free shipping
Norway, Switzerland, Malta	€ 20	-	Purchases under €100: €30 shipping fee Purchases over €100: Free shipping
Cyprus	€ 50	-	Each order: €30 shipping fee

For EU shipments (excluding Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.), we are responsible for customs duties.

Ownership, Terms, and Risk

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or the package has been signed for but not received by you.
Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

2. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.

3. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.

4. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.

FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.

Refund & Warranty

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

Warranty Periods

Category	Models	Parts List	Note	Warranty Period
All	/	/	Consumable parts with no warranty or limited warranty.	24 Months
3D Printing Machine & Parts	Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri	PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools	Consumable parts with no warranty.	No Warranty
		Extruder/Extruder Kit/Printhead Kit	Consumable parts with limited warranty.	6 Months
	Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter/Jupiter SE	Release Film, Tools	Consumable parts with no warranty.	No Warranty
		LCD Screen	Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty.	3 Months
		Resin Tank/Build Plate	Consumable parts with limited warranty.	6 Months
	Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle	Washing Bucket, Curing Turntable, Acrylic Cover	Consumable parts with no warranty.	No Warranty
Phecda Laser Engraver & Cutter - 10 W/20 W	Consumables and Other Attached	Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools	Consumable parts with no warranty.	No Warranty
	Other Parts①	Synchronous Belt, Motor Cable, Laser Cable	Consumable parts with limited warranty.	3 Months
	Other Parts②	Fans	Consumable parts with limited warranty.	6 Months

1. Consumable Parts
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received.

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.

5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

Return & Refund Policy

Non-Quality-Related Issues
	Product Status	Items	Responsibility for Both Original Shipping Charges and Return Shipping Charges	Restocking Fee	Deduction Fee
	Product Status	Refund		Restocking Fee	Deduction Fee
Within 14 Days	Unopened	√	Customer	5% based on the order amount	If key parts are found missing on the returned machine, the corresponding fees will be deducted.
	Open-box and unused	√	Customer	15% based on the order amount
	Used	×	×	×
Within Warranty	All Status	×	×	×	×

Quality-Related Issues
	Items			Responsibility for Fees
	Refund	Replace	Repair	Return Shipping Charges	Repair Fees
Within 14 Days	√	√	√	Elegoo	Elegoo
Within Warranty	×	×	√	×	Elegoo
Out of Warranty	×	×	√	×	Customer

Important Notes:

1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.

Tilt Release Innovation

Self-Check & Auto Leveling

Smart Mechanical Sensor

Power-Loss Resume Printing

Stunning 9K, True-to-Life

AI Camera Keeps You
in Total Control

Tilt Release Innovation

Self-Check & Auto Leveling

Smart Mechanical Sensor

Power-Loss Resume Printing

Stunning 9K, True-to-Life

AI Camera Keeps You
in Total Control

Tilt Release Innovation, Blazing Fast

Boasting a blazing fast speed of up to 150mm/h, the Mars 5 Ultra leaves competitors in the dust. Its revolutionary tilt release technology enables swift model peeling from the release film, ensuring lightning-fast printing without compromising on detail, accuracy or reliability. Seamlessly switch between the fast and slow print modes, unlocking unmatched flexibility and efficiency.

Stunning 9K , True-to-Life

Featuring a 7" mono LCD with 9K ultra-high resolution and 18μm XY resolution, the Mars 5 Ultra ensures the faithful reproduction of every intricate detail with stunning fidelity and breathtaking textures. Boasting 92% light uniformity, the advanced COB light source ensures consistent results, bringing your visions to life with impeccable precision.

Self-Check & Automatic Leveling , Plug-N-Play

With its smart self-check and automatic leveling functions, the Mars 5 Ultra allows all skill levels to dive straight into the creative process. No more setup hassles or tedious calibrations - simply unbox, power on, and print.

One-Click Self-Check
With one single click, the Mars 5 Ultra will perform a quick self-check to verify whether its components are functioning properly before printing. When the accumulated usage of the release film is approaching 60,000 times, the device will issue a reminder to replace the release film promptly.
*After replacing the release film, please click the refresh button on the device self-test page to reset the counter manually.

One-Click Automatic Leveling
Effortless precision is just a click away. Thanks to its intelligent mechanical sensor, the build plate can be automatically leveled with a simple click, making 3D printing accessible to users of all experience levels.

AI Camera Acts as Your Eyes, Stay in Total Control

Say goodbye to costly failures and wasted time as the AI camera detects errors in real-time, guiding you to flawless results. Never worry about empty build plate or model warps again - it's a thing of the past. The AI camera monitors every step, instantly alerting you to any errors for immediate resolutions.

Print Smarter , Print Worry-Free

With a smart mechanical sensor, the Mars 5 Ultra supports residue detection to prevent damage to the LCD screen. Plus, timely alarms for resin shortages and leveling failures minimize waste and ensure uninterrupted efficiency. Stay worry-free and enjoy high-quality prints every time.

Real-Time Monitoring and Time-Lapse Photography

Effortlessly monitor the printing process in real-time, troubleshoot issues, and ensure exceptional print quality. Capture stunning time-lapse videos and share your creative journey with ease.

Advanced Overheat Protection

No more overheating worries. Enjoy carefree printing with the advanced high temperature protection. When the LED temperature exceeds 80℃, the intelligent system triggers an alarm and halts printing automatically, ensuring enhanced safety and extended lifespan.

Power-Loss Resume Printing

Power Outages? No Problem. The Mars 5 Ultra will automatically resume printing from where it stops. Say goodbye to wasted materials or time. Never again will you lose the printing progress.

User-Friendly Design

Quick-Release Design, Easy Assembly
The quick-release design of the build plate enables effortless removal and installation, making cleaning and maintenance a breeze.

Replaceable Lock Screws, Resin Clog-Free
No more resin clogs hindering your creative flow with the replaceable resin tank lock screws. Enjoy uninterrupted printing perfection every time.

Dual Pour Spouts Resin Tank, Smooth Pouring
Double the convenience, double the speed. The resin tank features dual pour spouts, allowing for quick and easy loading and unloading, maximizing your efficiency.

Reliable Drip Tray, Clean and Safe
The reliable drip tray effectively prevents your resin from spilling, maintaining a clean workspace and enhancing safety. Enjoy a seamless printing experience without any messy surprises.

Redefine efficiency and streamline your workflow with seamless control over multiple printers from one device. Harness the power of synchronized prints to supercharge your productivity and conquer ambitious projects with ease.

Powered by self-developed system with 8G ROM, which ensures faster computing and stable file transfer, the Mars 5 Ultra offers a smoother and more efficient printing experience.

Experience 3D printing that's as easy as scrolling through your smartphone. The 4-inch capacitive touch screen features a simple, intuitive interface that guides you through every step, effortless even for first-timers.

Trust the Mars 5 Ultra's robust metal frame to withstand the test of time. With meticulous engineering, it is designed to endure countless printing hours while maintaining exceptional print quality and reliability.

The LCD screen is safeguarded by a durable 9H tempered glass protector, providing exceptional resistance to scratches and damage for a worry-free printing experience.

Laser-engraved build plate features superior adhesion, preventing detachment and warping issues during printing, and ensuring effortless and damage-free removal of printed models.

No longer will you be bound by generic exposure settings. Imagine having the ability to finely tune the exposure time for each section, enabling you to determine the optimal exposure time, meticulously control and enhance the printing results.

The Elegoo Mars Mate air purifier's built-in high-density activated carbon filter can effectively absorb resin odor, with the purification efficiency up to 95% for TVOC.

Mars 5 Ultra 3D Printer

Wifi Antenna

Build Plate

Buy Accessory

Resin Tank

Buy Accessory

AI Camera

Resin Tray

USB Flash Disk

Mask

Gloves

Funnel

Buy Accessory

Backup Screws

User Manual

Adapter

Tool Kit

Scraper

Show More（9+）

Specification

BUILD VOLUME

153.36 x 77.76 x 165 mm³

PRINTING SPEED

MAX 150mm/h

LAYER THICKNESS

0.01-0.2mm

XY RESOLUTION

18x18μm (8520x4320)

Z-AXIS ACCURACY

0.02mm

PRINTING TECHNOLOGY

MSLA

LIGHT SOURCE

COB Light Source (wavelength 405nm)

LCD SCREEN SIZE

7-inch 9K Mono LCD

LCD SCREEN PROTECTOR

9H hardness tempered glass

CONNECTION METHOD

USB Interface & WiFi

SYSTEM

EL3D-4.0

SLICING SOFTWARE

Chitubox

OPERATING SCREEN

4.0-inch Capacitive Touch Screen

LANGUAGE

Chinese, English, Japanese, Dutch, Korean, French, German, Russian, Italian, Spanish, Turkish, Portuguese

AIR PURIFIER

USB connection unavailable, compatible with Mars Mate air purifier

Other Functions

Tilt Release Technology,
One-Click Automatic Leveling,
Self-Check & Overheat Protection,
AI Camera (Empty Build Plate Detection, Warp Detection, Real-Time Monitoring, Time-Lapse Recording),
Smart Mechanical Sensor (Resin Shortage Alarm, Residue Detection Alarm, Leveling Failure Alarm),
Power-Loss Resume Printing.

RESIN

Supports most resins on the market (water-washable, standard, ABS-like, plant-based, etc.)

POWER REQUIREMENTS

100-240V 50/60Hz 24V 3A

HEAT DISSIPATION METHOD

3 copper heat pipes + single fan

DIMENSIONS

260 x 268 x 451.5 mm³

Net Weight

8.8kg

Gross Weight

10.8kg

Show More（16+）

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FAQs

How long does delivery take after shipping?

1. In-stock Product: 3-7 workdays for delivery

2. Pre-owned Product: 4-8 workdays for delivery

3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

What countries do you ship to?

Click to view available countries

Do you offer free shipping service?

Click to view Shipping Fees

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.

Is there a software license included with the Mars 5 Ultra?

Yes, your purchase includes a 93-day free Chitubox Pro license.