Purchase Warranty & Protection Plan

Worry-Free Delivery Description

📦What is the Worry-free Delivery?
Worry-Free Delivery is the official logistics insurance provided by elegoo partner-Seel. By selecting the Worry-Free Delivery when placing your order, you will get triple protection against loss/stolen, damage, and delay.

❗Important Purchase Rules

✅ Must be purchased at the time of placing the order. Not available after shipment.
✅ Effective immediately after shipment. Non-refundable once active.
✅ Cancellation is only possible before shipment, by contacting elegoo customer service.

Covered regions: United States, Canada, New Zealand, Australia, Germany, France, UK, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland.

Coverage & Compensation Rules

🔍1. Package Loss/Stolen
Q: When is a package considered lost/stolen?

Domestic orders: Not received / no tracking updates > 30 days after shipment
Cross-border orders: Not received / no tracking updates > 60 days after shipment
If the tracking status explicitly shows "lost", a claim can be filed immediately.

Tip: Domestic = origin and destination in the same country. Cross-border = different countries.

Q: What proof is required for loss? (Any one of the following):

✅ Official proof of loss from the courier
✅ Surveillance video showing non-delivery
✅ Written proof from a third-party authority
✅ Police report

Compensation: Full refund of order value (excluding shipping/insurance fees).

📦2. Package Damage
Q: What kind of damage is covered?

Product damage caused by logistics within 7 days of receipt.

Required proof:

✅Clear photos of damaged outer packaging
✅ Close-up photos of the damaged item(s)

Compensation: Seel will assess based on severity, up to full order value (excluding shipping/insurance fees). If the proposed amount doesn’t meet expectations, you may continue negotiating with Seel on the claim page.

⏳3. Delivery Delay
Q: When is a delay claim valid?

Domestic: Not delivered within 10 days of shipment
Cross-border: Not delivered within 30 days of shipment

Compensation: Fixed $5 (converted to payment currency).

Q: If I claim for delay, can I still claim for loss/damage later?

✅ Yes! Delay claims do not affect your rights for loss/damage claims.

Key Claim Guidelines

⏰Claim Deadlines

Type	Deadline
Loss	Within 15 days after payment
Damage	Within 7 days after receipt
Delay	Within 90 days after payment

Note: For pre-orders exceeding 90 days, you may still contact Seel to file a claim, subject to review.

⭐How to File a Claim

Go to https://resolve.seel.com
Submit an “Issue” report
Select product(s), upload required documents
Wait for review

FAQs

Q: Can I buy protection after placing the order?
❌No, it must be purchased at checkout.

Q: Can I get a refund for the service?
❌Not after shipment (service becomes active once shipped).
✅ Refunds are only possible before shipment via customer service.

Q: If I already claimed for delay, can I still claim for loss/damage later?
✅Yes! Delay claims do not affect loss/damage claims.

Q: Can I ask for replacement for damaged printer?
✅Sure. Choose “replacement” when you file a claim. Seel will purchase the repacement from elegoo.

Q: How long can I receive the replacement?
It depends on elegoo’s shipment and local inventory.

Q: How should I deal with the damaged product?
Elegoo will collect it on behalf of SEEL and we cover the shipping fee for returning it.

Q: Can I choose both replacement and refund?
❌No, you can only choose either replacement or refund.

Q: Why there is no package I want to claim?
Please contact elegoo customer support team and later you can authorize elegoo to claim from seel.

💡Important on Receipt

Inspect the package upon delivery! Refuse if damaged and take photos.
Keep the shipping label and unboxing video as proof.

⏳Take Action Now

Eligible? Click here to file a claim → Apply Now
More questions? Contact: support@seel.com

Notes

Elegoo’s customer service team can assist with claim communications if needed (e.g. providing tracking numbers, following up claim progress).
Contact Elegoo support for:
- Logistics status inquiries
- Help submitting claim materials
- Non-claim issues (e.g. product quality, usage questions)