Product information

Where We Ship

Orders placed on eu.elegoo.com can be shipped to the following countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Estimated Delivery Time:

Shipping To	Shipping From	Estimated Delivery Time
Shipping To	Shipping From	Normal Product	Pre-owned Product	Pre-order Product
Germany	EU warehouse	2-5 workdays	3-7 workdays	We will ship the product according to the estimated delivery time on the page, after shipment, it will take several workdays for delivery, similar to the Normal Product.
Austria, Belgium, CzechRepublic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden		3-7 workdays	4-8 workdays
Estonia, Ireland, Latvia, Lithuania, France, Romania		4-8 workdays	5-9 workdays
Bulgaria, Croatia, Finland, Portugal, Spain		5-9 workdays	6-10 workdays
Greece, Malta		6-10 workdays	7-11 workdays
Cyprus, Norway, Switzerland		7-15 workdays	8-16 workdays

Shipping Restrictions

Generally, the pre-owned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.
Some pre-owned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".
OrangeStorm Giga is not available in Malta, Norway, Switzerland, Cyprus, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI).
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

Shipping Area	Shipping Fee
Shipping Area	Saturn 4 / 4 Ultra / 4 Ultra 16K, Mars 5 Ultra, Centauri Carbon/Centauri	OrangeStorm Giga	Other Products
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	€ 20	€ 250	Purchases under €50: €15 shipping fee Purchases over €50: Free shipping
Norway, Switzerland, Malta	€ 20	-	Purchases under €100: €30 shipping fee Purchases over €100: Free shipping
Cyprus	€ 50	-	Each order: €30 shipping fee

For EU shipments (excluding Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.), we are responsible for customs duties.

Ownership, Terms, and Risk

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or the package has been signed for but not received by you.
Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

2. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.

3. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.

4. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.

FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.

Refund & Warranty

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

Warranty Periods

Category	Models	Parts List	Note	Warranty Period
All	/	/	Consumable parts with no warranty or limited warranty.	24 Months
3D Printing Machine & Parts	Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri	PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools	Consumable parts with no warranty.	No Warranty
		Extruder/Extruder Kit/Printhead Kit	Consumable parts with limited warranty.	6 Months
	Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter/Jupiter SE	Release Film, Tools	Consumable parts with no warranty.	No Warranty
		LCD Screen	Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty.	3 Months
		Resin Tank/Build Plate	Consumable parts with limited warranty.	6 Months
	Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle	Washing Bucket, Curing Turntable, Acrylic Cover	Consumable parts with no warranty.	No Warranty
Phecda Laser Engraver & Cutter - 10 W/20 W	Consumables and Other Attached	Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools	Consumable parts with no warranty.	No Warranty
	Other Parts①	Synchronous Belt, Motor Cable, Laser Cable	Consumable parts with limited warranty.	3 Months
	Other Parts②	Fans	Consumable parts with limited warranty.	6 Months

1. Consumable Parts
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received.

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.

5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

Return & Refund Policy

Non-Quality-Related Issues
	Product Status	Items	Responsibility for Both Original Shipping Charges and Return Shipping Charges	Restocking Fee	Deduction Fee
	Product Status	Refund		Restocking Fee	Deduction Fee
Within 14 Days	Unopened	√	Customer	5% based on the order amount	If key parts are found missing on the returned machine, the corresponding fees will be deducted.
	Open-box and unused	√	Customer	15% based on the order amount
	Used	×	×	×
Within Warranty	All Status	×	×	×	×

Quality-Related Issues
	Items			Responsibility for Fees
	Refund	Replace	Repair	Return Shipping Charges	Repair Fees
Within 14 Days	√	√	√	Elegoo	Elegoo
Within Warranty	×	×	√	×	Elegoo
Out of Warranty	×	×	√	×	Customer

Important Notes:

1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.

Light Odor & Good Fluidity

High-quality resin with lowest possible odor and
health harm is always our primary pursuit. With this priority in mind,
we attach great importance to researching the ingredients to form a
refined formula.

After long-term research on user needs, thousands
of repeated use trials, careful ingredients selection and optimization,
and multiple times resin formula adjustments, the final product is a
resin with lower odor and health impact for both entry-level hobbyists
and experts alike.

With good fluidity, the resin can quickly
solidify to shape and flow back when platform rises, avoiding “empty
curing” or “holes on model surface” result, and ensuring a high success
rate of model printing, low viscosity of prints removal, and easier
cleaning of the resin tank and models.

High Precision & Low Shrinkage

ELEGOO ABS-like resin features low volume shrinkage and linear shrinkage. Low shrinkage and high stability ensure 3D prints with incredibly smooth surface finishes, fine texture and accurate dimensions. Every detail is delicate and clear.

ABS Like Resin Low Shrinkage and High Precision

Fast & Easy Curing

ELEGOO ABS-like photopolymer resin is awfully sensitive to 385nm-410nm UV light and will be rapidly cured when exposed to light source emitting an UV beam, thus saving the curing time and improving printing efficiency, while ensuring the strength and accuracy of the model.

ABS Like Resin Fast Curing and Great Stability

Less Brittleness & Higher Tenacity

ELEGOO high standard ABS-like resin comes with similar mechanical properties of ABS plastic, such as high impact resistance, good strength, and higher tenacity with less fracture or deformation, making it possible to create a flawless 3D printed artwork.

High Compatibility

Given the outstanding performances, ELEGOO standard resin is suitable for most DLP/LCD 3D printers. Works best with the LCD 3D Printers.

Wide Applications

It has a wide range of application from board game miniatures to industrial parts and components.
You can also use it to print your 3D CAD design works and make it from an idea into reality.
The only limitation is your imagination. Print now and go with ELEGOO！

FAQs

How to set the printing settings?

Click to view Setting Guide

How long does delivery take after shipping?

1. In-stock Product: 3-7 workdays for delivery

2. Pre-owned Product: 4-8 workdays for delivery

3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

What countries do you ship to?

Click to view available countries

Do you offer free shipping service?

On orders over $50 to most of the countries and regions listed above, it’s FREE SHIPPING. On orders below $50 will be charged $15 shipping fee. EXCEPT those listed conditions:

1. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland,Tasmania,Western Australia) will be charged shipping fee

2. Cyprus: Each order will be charged $30

For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.

Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.