Centauri Carbon
Centauri
Centauri Carbon All-in-One Family Combo
Centauri Carbon + 5KG Carbon Fiber PLA
OrangeStorm Giga
OrangeStorm Giga Frequently Bought Together Bundle
OrangeStorm Giga All-in-One Family Combo
OrangeStorm Giga + 2x5kg Rapid PLA Plus Filament Bundle
Neptune 4 Max
Neptune 4 Plus
Neptune 4 Pro
Neptune 4
Mars 5 Ultra
Mars 5
Mars 4 Ultra
Mars 4
Saturn 4 Ultra 16K
Saturn 4 Ultra
Saturn 4
Saturn 3 Ultra
Jupiter SE
Mercury Plus V3.0
Mercury XS Bundle
Mercury X Bundle
Mercury Plus V2.0
Phecda Laser Engraver & Cutter
PLA
Silk PLA
Galaxy PLA
Matte PLA
PLA PRO
PLA-CF
PLA PIus
Rapid PLA Plus
PETG PRO
Rapid PETG
ASA
TPU 95A
Standard Resin
Water-washable Resin
ABS-like Resin
Plant-based Resin
Metal Business Cards (300 Pcs)
Mars Mate Air Purifier
Mini Air Purifier 2 Pcs
USB Air Purifier 2 Pcs
Activated Carbon Filter for Mars Mate
Mini Heater
For Centauri Series
For OrangeStorm Giga
For Neptune 4 Series
For Neptune 3 Series
For Mars Series
For Saturn Series
For Jupiter Series
LCD Screen
Build Plate
ACF/FEP/PFA
Resin Tank
Washing Bucket for Mercury X/XS Bundle
Washing Bucket for Mercury Plus V2.0
3D Stainless Steel Funnel
Photopolymer Resin Detergent 5KG
3D Paint Kit
Silicone Mat (2 Pcs)
Window Mirror for Phecda (6 Pcs)
Honeycomb Panel for Phecda
Rotary Attachment for Phecda
Risers for Phecda (8 Pcs)
Composite Filter for Phecda (5 Pcs)
Air Assist for Phecda
Laser Module for Phecda 10W
MEGA 2560 R3 Board with USB Cable
Multicolored Dupont Wire Kit for Arduino (120pcs)
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Neptune 4 Plus
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- Print Volume: 320 x 320 x 385 mm³
- Max Printing Speed: 500 mm/s
- 121 (11 x 11) Points Auto Bed Leveling
- Up To 300 °C High-Temp Nozzle
- Support PLA/TPU/PETG/ABS/ASA/Nylon Filaments
- WIFI / WLAN / USB Transfer
-
Free Shipping -
2-Year Warranty -
14 Days Return -
Lifetime Support
Product information
Where We Ship
Orders placed on eu.elegoo.com can be shipped to the following countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Estimated Delivery Time:
| Shipping To | Shipping From | Estimated Delivery Time | ||
| Normal Product | Pre-owned Product | Pre-order Product | ||
| Germany | EU warehouse | 2-5 workdays | 3-7 workdays | We will ship the product according to the estimated delivery time on the page, after shipment, it will take several workdays for delivery, similar to the Normal Product. |
| Austria, Belgium, CzechRepublic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden | 3-7 workdays | 4-8 workdays | ||
| Estonia, Ireland, Latvia, Lithuania, France, Romania | 4-8 workdays | 5-9 workdays | ||
| Bulgaria, Croatia, Finland, Portugal, Spain | 5-9 workdays | 6-10 workdays | ||
| Greece, Malta | 6-10 workdays | 7-11 workdays | ||
| Cyprus, Norway, Switzerland | 7-15 workdays | 8-16 workdays | ||
Shipping Restrictions
- Generally, the pre-owned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.
- Some pre-owned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".
- OrangeStorm Giga is not available in Malta, Norway, Switzerland, Cyprus, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI).
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees
| Shipping Area | Shipping Fee | ||
| Saturn 4 / 4 Ultra / 4 Ultra 16K, Mars 5 Ultra, Centauri Carbon/Centauri | OrangeStorm Giga | Other Products | |
| Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | € 20 | € 250 | Purchases under €50: €15 shipping fee Purchases over €50: Free shipping |
| Norway, Switzerland, Malta | - | Purchases under €100: €30 shipping fee Purchases over €100: Free shipping |
|
| Cyprus | € 50 | - | Each order: €30 shipping fee |
For EU shipments (excluding Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.), we are responsible for customs duties.
Ownership, Terms, and Risk
1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or the package has been signed for but not received by you.
Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.
Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.
2. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.
3. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.
4. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.
FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.
Refund & Warranty
Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.
Warranty Periods
| Category | Models | Parts List | Note | Warranty Period |
| All | / | / | Consumable parts with no warranty or limited warranty. | 24 Months |
| 3D Printing Machine & Parts | Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri |
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools | Consumable parts with no warranty. | No Warranty |
| Extruder/Extruder Kit/Printhead Kit | Consumable parts with limited warranty. | 6 Months | ||
| Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter/Jupiter SE |
Release Film, Tools | Consumable parts with no warranty. | No Warranty | |
| LCD Screen | Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty. | 3 Months | ||
| Resin Tank/Build Plate | Consumable parts with limited warranty. | 6 Months | ||
| Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Washing Bucket, Curing Turntable, Acrylic Cover | Consumable parts with no warranty. | No Warranty | |
| Phecda Laser Engraver & Cutter - 10 W/20 W |
Consumables and Other Attached |
Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools | Consumable parts with no warranty. | No Warranty |
| Other Parts① | Synchronous Belt, Motor Cable, Laser Cable | Consumable parts with limited warranty. | 3 Months | |
| Other Parts② | Fans | Consumable parts with limited warranty. | 6 Months |
1. Consumable Parts
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.
While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.
2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.
3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received.
4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.
Return & Refund Policy
| Non-Quality-Related Issues | |||||
| Product Status | Items | Responsibility for Both Original Shipping Charges and Return Shipping Charges | Restocking Fee | Deduction Fee | |
| Refund | |||||
| Within 14 Days | Unopened | √ | Customer | 5% based on the order amount | If key parts are found missing on the returned machine, the corresponding fees will be deducted. |
| Open-box and unused | √ | Customer | 15% based on the order amount | ||
| Used | × | × | × | ||
| Within Warranty | All Status | × | × | × | × |
| Quality-Related Issues | |||||
| Items | Responsibility for Fees | ||||
| Refund | Replace | Repair | Return Shipping Charges | Repair Fees | |
| Within 14 Days | √ | √ | √ | Elegoo | Elegoo |
| Within Warranty | × | × | √ | × | Elegoo |
| Out of Warranty | × | × | √ | × | Customer |
Important Notes:
1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.
Speed Up Printing with Klipper
Speed Up Printing with Klipper
Large
Build Volume
Large
Build Volume
Dual-Gear
Direct Extruder
Dual-Gear
Direct Extruder
Auto Bed Leveling
Auto Bed Leveling
Klipper High-speed Motherboard
Klipper High-speed Motherboard
300°C
High-Temp Nozzle
300°C
High-Temp Nozzle
Speed Up Printing with Klipper
Speed Up Printing with Klipper
Large
Build Volume
Large
Build Volume
Dual-Gear
Direct Extruder
Dual-Gear
Direct Extruder
Auto Bed Leveling
Auto Bed Leveling
Klipper High-speed Motherboard
Klipper High-speed Motherboard
300°C
High-Temp Nozzle
300°C
High-Temp Nozzle
Pre-installed Klipper Firmware
The Neptune 4 Plus comes with the powerful Klipper firmware, enabling impressive printing speeds of up to 500 mm/s (default 250 mm/s) and up to 12000 mm/s² accelerations, supporting advanced features such as input shaping and pressure advance calibration.
It is also equipped with acceleration sensors on the X and Y axes, ensuring automatic calibration and improved print quality
Klipper High-speed Motherboard
Neptune 4 Plus adopts a Klipper motherboard and an ARM 64-bit 1.5G main frequency quad-core processor.
With pre-installed Klipper firmware, the printing speed can reach 500mm/s (default 250mm/s) with up to 12000 mm/s² acceleration. The 8G ROM gives you ample storage capacity for various print files.
In addition, the printer supports input shaping and pressure advance to improve print quality and reduce issues like artifacts, filament ooze, and blobbing. With acceleration sensors on the X-axis and Y-axis to automatically calibrate resonance compensation parameters for less vibrations and precise prints.
Massive Space for Your Creations
Unleash your creativity with a generous build volume of 320x320x385mm³/12.59x12.59x15.15 inch.
This sizable printing area allows you to create larger models or multiple smaller objects in a single print, expanding your creative possibilities.
300°C High-Temp Nozzle
The 300°C high-temp nozzle kit features an extended hot end, a 60W ceramic heating element and a brass heating block, capable of printing various filaments including nylon.
The automatic calibration of nozzle PID parameters ensures precise temperature control for stable and consistent printing performance.
Powerful Extruder & Upgraded Hotend
The dual-gear direct extruder features a 5.2:1 reduction ratio for reliable and smooth filament extrusion, weighing only 290g. All-titanium alloy throat pipe enables fast heat dissipation and reduces nozzle clogging. The 60W high-power ceramic heating element and brass heating block provide efficient and uniform heating for quick filament melting even during high-speed printing.
The extended hotend nozzle can withstand temperatures up to 300°C, making it capable of printing PLA, PETG, ABS, ASA, TPU, and high-temp filament nylon.
The automatic calibration of nozzle PID parameters optimizes nozzle thermal performance and temperature control, ensuring consistent and reliable printing results.
Versatile Connectivity and Control
Connect seamlessly with our printer using various options including WIFI, U disk, and LAN connectivity.
Enjoy the convenience of WEB remote control printing and multi-machine network printing control for effortless management of your printing projects.
Just start your printing jobs with a one-key file transfer.
The print head incorporates 2x4015 thickened double-sided cooling fans and a 3010 ball-bearing blower fan for omnidirectional heat dissipation and to prevent filament warping or deformation.
The 2x6025 ball-bearing blower fans behind the print head further enhance cooling performance by rapidly cooling the newly deposited layers.
The printer features a PEI magnetic platform with a special coating and spring steel sheet, offering excellent adhesion and easy model removal.
The Z-axis incorporates dual lead screws, dual motors, and a double tie rods structure to ensure stability and precise layer alignment. The Y-axis features two rows of 3+3V wheels for smooth and stable motion, and a double Y-axis profile design to further enhance overall rigidity and printing stability.
All axes of the printer come with silent drives, ensuring quiet operation. POM V-guide wheels move quietly, smoothly, and accurately. The XY-axis belt tensioner with a hand-twist knob allows for easy adjustment and optimal belt tension.
What's In Box
Neptune 4 Plus 3D Printer
Base Unit
Gantry Frame Unit
Spool Holder Arm
Touch Screen
Spiral Cable
Screen Support Block
Filament Detector
Spool Holder
The Rear Cooling Fan
Support Strut
Printhead
WIFI Antenna
Power Cable
Fasteners
Tools
User Manual
Specification
Product Model
Neptune 4 Plus
Printing Technology
FDM (Fused Deposition Modeling)
Frame Material
CNC machined aluminium extrusion
Voltage
100-120V/220-240V
File Transfer Method
WIFI, USB, WLAN
File Format
STL, OBJ
UI Language
English, French, German, Russian, Italian, Spanish, Japanese, Chinese
Build Volume
320 x 320 x 385 mm³
Printing Platform Size (PEI Area)
330 x 330 mm²
Machine Size
578 x 533 x 640 mm³
Package Size
705 x 610 x 255 mm³
MAXIMUM SIZE FOR MACHINE ACTIVITY/MM
578 x 750 x 860 (Including Rack & Tray)
Max. Nozzle Temperature
300 °C
Max. Hot bed Temperature
100 °C
Filament Compatibility
PLA / TPU / PETG / ABS / ASA / Nylon
Net Weight
14.4 kg
Gross Weight
16.65 kg
Resume Printing
Yes
Filament Detection
Yes
Max Speed of Tool Head
500 mm/s
Max Acceleration of Tool Head
12000 mm/s²
FAQs
How long does delivery take after shipping?
1. In-stock Product: 3-7 workdays for delivery
2. Pre-owned Product: 4-8 workdays for delivery
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?
Click to view available countries
Do you offer free shipping service?
On orders over €50 to most of the countries and regions listed above, there is FREE SHIPPING. For orders below €50, a €15 shipping fee will be charged, EXCEPT for Cyprus where each order will be charged a €30 shipping fee.
We are responsible for customs duties on orders shipped to EU countries, EXCEPT for the following countries and regions: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.
