【Refurbished】Neptune Series 3D Printer

€119,99
Shipping calculated at checkout.

⚠ Notices Before Purchase!
  • Refurbished machines are returned items, some of them are used ones.
  • Refurbished machines cannot be returned. If required repaired, parts and accessories can be purchased separately.
Ship From: FR
Model: Neptune 3 Pro
Ship From: FR
Model: Neptune 3 Pro
Product information

Where We Ship


Orders placed on eu.elegoo.com can be shipped to the following countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Estimated Delivery Time:
1. In-stock Product: 3-7 workdays for delivery.
2. Pre-owned Product: 4-8 workdays for delivery.
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.

Shipping Restrictions


  • Generally, the pre-owned product is only available in the 27 member countries of the European Union, but 5 of these countries may not support, it Bulgaria, Cyprus, Finland, Malta, and Sweden, please refer to the checkout page.
  • Some pre-owned products will only support delivery to Germany, it is shown on the product page as shipped from "DE".
  • Jupiter is not available in Malta, Norway, Switzerland, or Cyprus.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees


FREE SHIPPING applies to orders over €50 in most countries and regions mentioned. Orders below €50 will be charged a €15 shipping fee, EXCEPT FOR the following cases:

1. Saturn 4 & Saturn 4 Ultra: Each unit attracts a €20 shipping charge.
2. Cyprus: All orders are subject to a €30 shipping fee.

For EU shipments (excluding Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.), we are responsible for customs duties.

As outlined above, individual countries and regions may have specific exceptions. As an illustration, a Cyprus customer ordering one Saturn 4 would be charged a combined shipping fee of €50.

 

Ownership, Terms, and Risk


Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we are able to re-dispatch the item to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com

Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

 

Warranty Policy

1. Warranty timeline

Models

Parts List

Warranty Period

3D Printing Related Products

Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Main Parts of the Machine (nozzle and build plate sheet Excluded)

12 Months

Mars/Mars Pro/Mars C

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/5/5 Ultra

Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 4 DLP

Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter SE

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mercury
Mercury Plus V1.0/V2.0
Mercury X/XS Bundle

Main Parts of the Machine (Tools Excluded)

12 Months

PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W

Main Parts

PCB, Motor, Laser head, Power Adapter

12 Months

Other Parts①

Fans

6 Months

Other Parts②

Synchronous belt, motor connection line, laser connection line

3 Months

Consumables and
Other attached

Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.

No warranty

Arduino Kits, Robot Kits & Component Kits

All

All

12 Months

Pre-owned Products

All

All

No warranty

Accessories (For individual purchases)

LCD Screen:
Mars/Jupiter

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

3 Months

LCD Screen:
Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra

Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

6 Months

Air Purifier:
Mini/USB/Mars Mate

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Mini Heater

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Build Plate

Damage caused by scratches, drops or bumps is not covered by the warranty.

6 Months

Release Film:

FEP/PFA/ACF

Release film is a consumable product without warranty

No warranty

Resin Tank

Installation tools and screws are not warranted

6 Months

Washing Bucket:

Mercury Plus V1.0/ V2.0

Mercury X/XS Bundle

No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).

6 Months

3D Stainless Steel Funnel

3D Stainless Steel Funnel is a consumable product without warranty

No warranty

Hotend Kit:
Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Entire Hotend Kit

6 Months

Extruder Kit:
Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max

Entire Extruder Kit

6 Months

STM 32-bit Silent Motherboard:
Neptune 3 Pro/3 Plus/3 Max

Motherboard

12 Months

PEI Magnetic Platform Kit:

Neptune 3 Pro/3 Plus/3 Max

PEI Magnetic Platform Kit is a consumable product without warranty

No warranty

Nozzle Kit:

Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Nozzle Kit is a consumable product without warranty

No warranty

Cooling Fan Kit:Neptune 3 Pro/3 Plus/3 Max

Including 4010/4015 Blower Fan and 6010 Axial Flow Fan

6 Months

PTFE Tube:
Neptune 3 Pro/3 Plus/3 Max

PTFE Tube is a consumable product without warranty

No warranty

Enclosure

All

12 Months

Rotary Attachment:
PHECDA Laser Engraver

All

12 Months

10W/20W Air Assist:

PHECDA Laser Engraver

All

12 Months

Enclosure:

PHECDA Laser Engraver

All

12 Months

Honeycomb Panel:
PHECDA Laser Engraver

Honeycomb Panel is a consumable product without warranty

No warranty

Raisers:

PHECDA Laser Engraver

All

12 Months

Composite Filter:

PHECDA Laser Engraver

Composite Filter is a consumable product without warranty

No warranty

10W/20W Laser Module:

PHECDA Laser Engraver

 

All

12 Months

Window Mirror:

PHECDA Laser Engraver

Window Mirror is a consumable product without warranty

No warranty

20W Adapter:

PHECDA Laser Engraver

All

12 Months

2. Warranty Rules for Laser Head and Tube

A. Laser Head WarrantyRules:
  The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B. 
Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

 

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.

 

Return & Refund Policy

1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

 

You may return the unwanted product to Elegoo for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.

 

Unwanted Issue

 

Items