Warranty Policy

1. Warranty timeline

Models Parts List Note Warranty Period
3D Printing Machine & Parts Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri		 PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate The PEI platform/build plate is a consumable product without warranty. No warranty
Nozzle The nozzle kit is a consumable product without warranty. No warranty
PTFE Tube The PTFE tube is a consumable product without warranty. No warranty
Heater, Thermistor, Tools No warranty
Hot End/Hotend Kit The nozzle and PTFE tube are consumable products without warranty. 3 Months
Extruder/Extruder Kit/Printhead Kit 6 Months
Cooling Fan Kit This includes the 4010/4015 blower fan and the 6010 axial flow fan. 24 Months
STM 32-bit Silent Motherboard 24 Months
Main Parts of the Machine 24 Months
Mars/Jupiter Release Film, Tools The release film is a consumable product without warranty. No warranty
LCD Screen Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. 3 Months
Resin Tank Installation tools and screws are not warranted. 6 Months
Build Plate Damage caused by scratches, drops, or bumps is not covered by the warranty. 6 Months
Other Main Parts of the Machine 24 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter SE		 Release Film, Tools The release film is a consumable product without warranty. No warranty
LCD Screen Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. 6 Months
Resin Tank Installation tools and screws are not warranted. 6 Months
Build Plate Damage caused by scratches, drops, or bumps is not covered by the warranty. 6 Months
Other Main Parts of the Machine (FEP & Tools Excluded) 24 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle		 Washing Bucket, Curing Turntable, Acrylic Cover No warranty
Other Main Parts of the Machine (Tools Excluded) No warranty for the Fresnel lens coated with resin. 24 Months
Phecda Laser
Engraver &
Cutter - 10W/20W 		Consumables and
Other attached		 Window Mirror,Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools No warranty
Other Parts① Synchronous Belt, Motor Connection Line, Laser Connection Line 3 Months
Other Parts② Fans 6 Months
Main Parts① Laser Head The rate of laser power drop is related to the frequency of use, working hours, and the working environment. If the laser head has any obvious appearance defects or visible cracks, after-sales warranty services will not be provided. 24 Months
Main Parts② Air Assist, PCB, Motor, Laser Head, Power Adapter, Raisers 24 Months
Arduino Kits, Robot Kits & Component Kits All All 24 Months
Pre-owned Products All All No warranty
Accessories Air Purifier:
Mini/USB/Mars Mate		 All (Activated Carbon Excluded) Consumables (activated carbon) are not warranted, nor is human damage or disassembly covered by the warranty. 24 Months
Mini Heater All (Activated Carbon Excluded) 24 Months
3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
3D Paint Kit All No warranty
PEI Liquid Glue All No warranty
Anti-Vibration Feet All 24 Months
Enclosure All 24 Months
Dual Printhead Mounting Plate All 24 Months
Four-Printhead Mounting Plate All 24 Months
5 kg Large Spool Holder Kit All 24 Months
Camera All 24 Months
Filament Vacuum Storage Bags Kit Pump (Vacuum Bags Excluded) The vacuum bags are consumable products without warranty. 1 Month
Accessories for Phecda Honeycomb Panel The honeycomb panel is a consumable product without warranty. No warranty
Composite Filter The composite filter is a consumable product without warranty. No warranty
Rotary Attachment 24 Months
Enclosure 24 Months
Metal Business Cards All No warranty
Silicone Mat All No warranty