Refund For Quality-Related Items

2. For Quality-Related Item

*This clause does not apply to Pre-owned & Refurbished items.

A. Product is defective when you receive it, within 14 days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

Quality-Related Issue

 

Items

Responsibility of Fees

Refund

Replace

Repair

Return Shipping Charges

Repair Fees

Within 14 Days

√

√

√

Elegoo

Elegoo

Within Warranty

×

×

√

×

Elegoo

Out of Warranty

×

×

√

×

Customer

 

Important: 1. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.

2. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).